Last Updated: February 13, 2026
At Cosy Homes we are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (https://www.cosyhomes.co.nz/) or interact with our advertisements on social media platforms, including Facebook and Instagram.
1. Information We Collect
We collect personal information that you voluntarily provide to us. This typically occurs when you:
- Fill out a contact form on our website.
- Complete a Facebook Lead Ad form (Instant Form) to request a quote, brochure, or consultation.
- Contact us directly via email or phone.
The types of information we collect may include:
- Contact Details: Name, email address, and phone number.
- Project Information: Your location (region), interest in specific home models, and any details about your land or building requirements.
- Usage Data: Information about how you use our website, collected via cookies and the Facebook Pixel (e.g., IP address, browser type, and pages visited).
2. How We Use Your Information
We use the information we collect to:
- Respond to Inquiries: To provide the quotes, booklets, or information you requested through our Facebook Lead Ads or website.
- Direct Marketing: If you have opted in, we may send you updates about our new home designs, pricing, or company news. You can opt out at any time.
- Improve Our Services: To analyze website traffic and the effectiveness of our advertising campaigns.
3. Disclosure to Third Parties
We do not sell your personal information. However, we may share your data with trusted third parties to provide our services, including:
- Meta (Facebook/Instagram): When you use Facebook Lead Ads, Meta processes your data to deliver it to us. This data is governed by both our policy and Meta’s Data Policy.
- Service Providers: We may share details with transport companies or building partners solely to provide you with accurate quotes or services you have requested.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
4. Facebook Pixel and Cookies
Our website uses the Facebook Pixel. This allows us to track the behavior of users after they have been redirected to our website by clicking on a Facebook ad. This helps us measure the effectiveness of our ads for statistical and market research purposes. The data collected is anonymous to us, but is stored and processed by Facebook. You can manage your Facebook Ad settings here.
5. Data Security and Retention
In accordance with the New Zealand Privacy Act 2020, we take reasonable steps to ensure your personal information is protected against loss or unauthorized access. We only keep your personal information for as long as is necessary for the purposes for which it was collected.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information (subject to legal requirements).
To exercise these rights, please contact our Privacy Officer at the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Cosy Homes Address: 108 Butchers Road, Kaiapoi, Canterbury 7630, New Zealand
Email: [email protected]